East Dorset Citizens Advice has helped 212 people with 475 issues since the Coronavirus lockdown began.

It quickly mobilised its staff and volunteers to give one-to-one advice whilst working from home, offering advice over the phone and via online chat after the lockdown began on 23rd March.

The top four issues the charity has helped with arebenefits & tax credits, universal credit, consumer goods & services and debt.

Across East Dorset there has also been a surge in demand for help from the Citizens Advice website with people using the website to search for advice about benefits and universal credit.

Dorne Hardyman, Chief Officer of Citizens Advice East Dorset, said:

“I am so proud of our volunteers and staff who have quickly rallied round to ensure no-one needs to face the financial challenges of Covid-19 alone.”

“Over the past month our team has helped as many people as possible with problems such as applying for benefits for the first time, navigating the government’s job support schemes, and worries over how to manage the bills.”

“Citizens Advice was founded the day after World War Two was declared to support people at a time of national need.  We are still here 80 years later to provide free, impartial, independent and confidential advice to anyone who needs it. If you’re in need don’t hesitate to pick up the phone or drop us a message, our advisers are ready and waiting to help.”


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